Terms & Conditions

NOTE: Please read these terms and conditions carefully. By making a booking you agree to be bound by the terms and conditions below. These terms and conditions are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to our website.


1.1 Ruddy’s use national average room sizes when calculating the price over the telephone or via the secure booking form.  Ruddy’s reserves the right to amend the initial quotation and or booking, should the Customer’s original requirements change or upon inspection of the property by us.

1.2 Ruddy’s have a minimum duration of 2 hours per clean which applies for all home and commercial recurring cleans unless otherwise agreed by a Manager at Ruddy’s. Any estimated/recommended time given is purely for guidance only. Please note that the duration may vary therefore flexibility is required at times.

1.3 The Customer must provide Ruddy’s cleaners with full instructions for disabling and/or resetting any alarm systems on the premises. Ruddy’s is not responsible for any alarms triggered during a cleaning service visit if we have not been notified of any changes to codes or instructions for disabling the alarm system.

1.4 Upon the agreement of Ruddy’s and the Customer a key will be provided for access or alternative options for access when the Customer is not home.  The key will be kept in a safe place by the cleaner at all times and be returned within 24 hours of the cancellation of cleans.

1.5 The Customer is requested to arrange a suitable parking space for our vehicles within close proximity of the property and to cover any parking expenses.

1.6 Fridges and Freezers should be emptied and defrosted prior to our arrival and turned off so we can clean them. Failure to do so may void the Free Reclean Guarantee.

1.8 The Customer must provide electricity and hot running water at the premises where the clean is conducted. If they fail to do so Ruddy’s cannot be held responsible for incomplete or delayed work.

1.9 At your request, we will endeavour to provide temporary cover if your cleaner is unavailable. We cannot guarantee this will be on your usual cleaning day and may require you to be present at the property to provide access to the cover cleaner or seek your permission to provide the replacement with your key/s.

1.10 We will replace your cleaner if you ask, at any time. In this case we will introduce you to the new cleaner when they start working for you.

1.11 We will maintain continuous professional Employer and Public Liability insurance cover.

1.12 The introduced cleaners are self-employed persons working under the instructions and supervision of Ruddy’s and the Customer and at times using the client’s cleaning products and appliances.

1.13. We will share your information with one or more of our registered domestic cleaners who has signed a workers agreement with us (this will be your regular cleaner, temporary cover cleaner or a replacement regular cleaner)

  1. Your Responsibilities

2.1 You agree to provide the cleaner with clear work instructions and provide a safe working environment.

2.2 You agree not to request the cleaner to perform any work apart from those generally accepted as “cleaning”. In particular, the cleaner will not be involved in childcare, baby-sitting or care, will not do any work outside the house such as gardening or walking dogs, will not clean the exterior of windows unless they are on the ground floor and accessible without the help of ladders. Ruddy’s are insured for working at height however any work that requires this needs to be discussed beforehand with Ruddy’s management.

2.3. You will provide any health and safety or fire regulation information relating to your property to the cleaner.

2.4 You will inform us immediately if you wish to change your regular cleaning day or time.

2.5 You agree not to request the introduced cleaner to undertake any cleaning hours without our knowledge or without payment of our fee.

2.6 You will agree to appropriate arrangements for public and local holidays, including the rescheduling of cleaning day, directly with your cleaner.

2.7 You will provide all cleaning products and equipment and clearly instruct the cleaner on how and where to use them.  There is an option for us to provide cleaning products and equipment which will be discussed at the time of your booking.

2.8 You must notify us at least 48 hours before your next service of any changes required.

2.9 You must notify us within 48 hours of any breakage or damage caused directly by the introduced cleaner.

2.10 You provide your consent for cleaners to take photographic proof of the standard of the cleaning at your site.


3.1 The price quoted will include the items listed on our standard cleaning checklist and will not include any additional extras unless requested and paid for by the customer.

3.2 Ruddy’s may cancel or reschedule a service, where any accident or any unexpected or unforeseeable circumstances arise prior or during the cleaning date. The Company will do their utmost to reschedule or provide another cleaner but will not be liable to the Customer in any way if cleaning is cancelled further to this clause.

3.3 Ruddy’s reserves the right to cancel the service if:

(a.) The condition of property is hazardous to the health and well-being of our cleaners.

(b.) The Customer has misrepresented any information/facts or has given us incorrect property description.

(c.) Lack of normal working conditions for cleaning (e.g. lack of water, electricity or poor lighting conditions, or the presence of a third party, such as builders or removal men).

(d.) If our Cleaners are verbally, physically abused or discriminated in any way.


4.1 When booking for any type of clean, you confirm that you have read and agreed with Ruddy’s Payment terms and conditions, as well as the general Terms and conditions.

4.2 Ruddy’s requires payment card details to be inputted into the secure booking system for all cleans above £80 or recurring cleans unless agreed otherwise.

4.3 The client must maintain a valid payment card with us and inform us immediately if payment card details are no longer valid.

4.4 By giving your payment card details you authorise us to seek pre-authorisation of your payment card. You also authorise us to charge your payment card in full for the Services you have booked.

4.5 Any requested invoices for proof of clean will not be issued until full payment has been received from the customer.

4.6 Ruddy’s offers alternative payment options to commercial/business customers which are visible on the relevant page on their website.  Payment terms are 14 days from the date of work carried out or invoice whichever is the earliest.

4.7 Customers who wish to pay by cash or bank transfer for a one time clean can only do so with prior arrangement with a manager from Ruddy’s which will be confirmed in writing and legally binding.

4.8 In the event that the

Customer does not pay the final payment, on a voluntary basis or on request from our company, we reserve the right to:

(i.) Take legal action to pursue the customer for the amount due.

(ii.) Report the customer as a Bad Debtor to the relevant financial institutions in the UK


5.1 Any unsatisfactory clean must be reported within 48 hours of the service being performed. Failure to inform Ruddy’s within this time period may void the reclean guarantee.

5.2 Ruddy’s will request the customer to supply photographs taken before this 48 hour time period elapses, detailing the inadequate service as proof. Refusal to provide this proof, if requested may void the reclean guarantee.

5.3 Before any discussion of a partial refund takes place, Ruddy’s will send a cleaner  back to the property to repeat the service. Failure to accept this repeat service will void the reclean guarantee.

5.4 Ruddy’s will seek to establish a fair price for service based upon what items on the checklist were completed, and what tasks were not completed.

5.5 All complaints must be received in writing by email. Ruddy’s will not be liable for verbal requests/complaints made by the Customer either to cleaners or office staff. After the work being completed, all the service shall be deemed to have been carried out to the customer’s satisfaction unless a written notice is received within 5 calendar days for cleaning complaints, and within 48 hours for damaged/lost items or any other complaints. The company will fully investigate any complaint and attempt to resolve it to satisfaction of the Customer, or alternatively to a reasonable standard.

5.6 If the customer is not completely satisfied with a cleaning job, Ruddy’s will re-clean any areas and items to customer’s satisfaction.

5.7 In the unlikely event of a required re-clean, Ruddy’s requires to be notified within five (5) calendar days after completion of the cleaning work. No claims for recleans will be valid after the above time limit. Ruddy’s will always go back to the property to reclean any areas missed. We ask all customers to please stay calm and work with us to resolve these unfortunate events, you are in safe hands.

5.8 The customer must allow Ruddy’s to organise and brief our cleaning team within 1-3 calendar days. The estate agent or customer must be at the property with a list of the areas missed and to inspect the cleaners work and sign it off before the cleaner leaves. After this our transaction will be deemed as ended. Ruddy’s reserves the right not to return a cleaner for more than once.

5.9 The Customer agrees to allow the Company back to re-clean any disputed areas/items before making any attempts to clean those areas/items himself or arranging a third party to carry out cleaning or repair services with regards to the above. Failure to do so will void our Company Guarantee and we will consider the matter fully settled.

5.10 The Customer agrees to inspect the work immediately after its completion and to draw the cleaner’s attention to any outstanding cleaning issues while they are still on site.


6.1 Ruddy’s operators are self-employed but are covered by Ruddy’s Public and Employer’s liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of Ruddy’s, reported within 24 hours of service date.

6.2 The Customer is obliged to warn the cleaner about appliances/furnitures that are poorly fixed or not in full working order.

6.3 The insurance coverage does not include anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, instability of which the Customer is already aware for such us bathroom appliances or any fixtures. Ruddy’s reserves the right to carry out an internal investigation into any claims made by the Customer.

6.4 Ruddy’s reserves any right to refuse disclosure of confidential company documents.


7.1 Ruddy’s reserves the right not to be liable for;

7.2 Completing tasks which are not stated on our Checklist. Cleaning jobs not complete due to the lack of hot water or power.

7.3 Non satisfactory result from the service due to the Customer or third party walking on wet floors or using appliances during or shortly after the cleaning process.

7.4 Any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.

7.5 Ruddy’s do not guarantee to make an item spotlessly clean if it’s deteriorated due to fair wear and tear.

7.6 Failing to remove old/hard stains, burns, spillages etc. that cannot be removed completely by Ruddy’s using standard carpet cleaning methods. We do not guarantee removal of any marks or stains.

7.7 Existing damage, burns, marks or spillages (on the wall, work top, furniture or anything inside the property) that cannot be cleaned/removed completely using the standard cleaning method and equipment.

7.8 If the customer has got items which need special cleaning methods and special cleaning detergents,Ruddy’s reserves the right to refuse the provision of the cleaning detergents.

7.9 The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.


8.1 Customer agrees to pay £40 as a cancellation fee in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; no water or power available at customer’s premises; or problem with customer’s keys.

9. VAT

10.1 The Company is currently not charging VAT.


11.1 Ruddy’s is building its business and reputation by providing its Customers with the best possible cleaning service available. For this reason, Ruddy’s offers a free re-clean within 5 calendar days of our visit. There are procedures we have to adhere to, to correct the issues in an organised and timely manner (Please refer to Section 4, about CLAIMS)

11.2 If the Customer is not happy with the Company’s service for any reason, the Cleaning Team will come back to the customer’s home and re-clean to his/her complete satisfaction. (Please refer to Section 4, about CLAIMS)


These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Ruddy’s reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.

If you wish to make an official complaint, please download and fill out out Compliment and complaints procedure document here.

Domestic Cleaning booking form

Let us know what type of clean you need, when you need it and we will be back to you no later than 24 hours to discuss.
Don’t forget we’re always happy to talk if you have any questions.

Business Cleaning quote form

Let us know what type of clean you need, when you need it and we will be back to you no later than 24 hours to discuss.
Don’t forget we’re always happy to talk if you have any questions.